Exhibitors 2023
SPONSOR PLATINIUM
Description Every day, Académie du Service inspires, imagines, designs and co-constructs Customer Experiences with companies, which aim to find the levers of attraction, commitment and loyalty of customers and employees. The Consideration Symmetry is the conviction that guarantees the transformation of organizations.
Description Actito enables you to increase your Customer Lifetime Value and the ROI of your marketing actions. Thanks to its Marketing Activation Platform, more than 1200 brands activate their customer data to boost their revenue.
With over 20 years of marketing automation expertise, Actito has joined the QNTM network, leader of the European MarTech.
With over 20 years of marketing automation expertise, Actito has joined the QNTM network, leader of the European MarTech.
Activities
- Digital Marketing - CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Analysis of customer data
Description AdPremier is a French agency, based in Sophia Antipolis, specializing in SEO and paid search (Google Ads, Microsoft Ads, Facebook/Instagram Ads, Pinterest Ads, etc.).
We also support our clients in complementary webmarketing aspects such as UX/UI and DATA (Google Analytics 4, cookie compliance).
We also support our clients in complementary webmarketing aspects such as UX/UI and DATA (Google Analytics 4, cookie compliance).
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Email marketing
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Advertisings / Adnetworks
- Digital Marketing - SEM/SEO
Description For retailers, managing local marketing is a headache. Our solution allows our 2,000 customers to orchestrate their local online, offline, segmented TV and direct marketing communication easily.
adcleek offers you the best feature : la Proximité Augmentée
Our skills : EFFICIENCY, INNOVATION, CONTROL, SUPPORT
adcleek offers you the best feature : la Proximité Augmentée
Our skills : EFFICIENCY, INNOVATION, CONTROL, SUPPORT
Activities
- Digital Marketing - Drive / Web to store
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Personalisation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Programmatic / Adserving
Description Adforall is a digital marketing consulting firm that brings together three subsidiaries, each specializing in a specific area of expertise:
The media agency: SEA, SEO, and SMA.
The web division: Dealing with website development, LP & tracking.
The communication sector: graphic design and snack content.
The media agency: SEA, SEO, and SMA.
The web division: Dealing with website development, LP & tracking.
The communication sector: graphic design and snack content.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - SEM/SEO
- Digital Marketing - Social marketing / Social Selling
Description ADM Value, a subsidiary of Tessi and an expert in customer relations for over 20 years, brings you recognized expertise in managing multi-channel customer experiences and back-office operations. ADM Value has 16 production sites in 6 countries, to manage the entire customer journey.
Description Adsteroid is the scaling partner of brands that want to surpass in social ads.
+200 emblematic brands trust us including Wethenew, Jules, Luxéol, BHV, Certideal, We Are Jolies, Interflora…
+200 emblematic brands trust us including Wethenew, Jules, Luxéol, BHV, Certideal, We Are Jolies, Interflora…
Activities
- Digital Marketing - Performance marketing
- Digital Marketing - Social marketing / Social Selling
Description Discover the first analytics for Meta Ads, Snap Ads & TikTok Ads.
Retrieve all order numbers generated by your social ads, analyze your rates of new customers vs. legacy clients, multi-touch platforms & much more.
Retrieve all order numbers generated by your social ads, analyze your rates of new customers vs. legacy clients, multi-touch platforms & much more.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Social marketing / Social Selling
- Digital Marketing - Marketing attribution solution
Description Affinicia launches Helee
Helee allows you to meet your turnover challenges and/or increase your customer knowledge.
Via its platform, Helee lets you to interact with more than 30 M BtoC profiles and 3 M BtoB profiles
Helee also has a chatbot to increase your interactions with your prospects or customers
Helee allows you to meet your turnover challenges and/or increase your customer knowledge.
Via its platform, Helee lets you to interact with more than 30 M BtoC profiles and 3 M BtoB profiles
Helee also has a chatbot to increase your interactions with your prospects or customers
Activities
- Digital Marketing - Marketing digital responsable / Communication digitale responsable / Ciblage éco responsable
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer Knowledge
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description We dekuplete our customers' business performance through the hybridization of branding and performance marketing. Agence Dékuple combines strategic, creative, technological and data talents to create and implement the most effective marketing solutions for brands across the entire sales funnel.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Drive / Web to store
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Performance marketing
- Customer Experience - Customer loyalty management
Description Alcméon is the most advanced SaaS messaging platform. It allows leading brands to efficiently respond to customers directly on their preferred social messaging apps like WhatsApp, Messenger, Instagram, Apple Messages, etc. Alcméon is already successfully used by more than 50 large or fast growing businesses like Carrefour, Disneyland or Dior.
Activities
- Customer Experience - Customer touch point management
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions for messaging platforms
Description A powerful alternative to declining paper catalogs, SMS pushes, and email newsletters. Alcméon Marketing is the SaaS solution that finally allows brands to build their contact base on WhatsApp, Messenger, or Instagram Direct, and regularly send them rich and targeted conversational content.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
Description Anywhere365® is a Dialogue Management and Contact Centre platform, native to Microsoft Teams to engage customers across any channel, from anywhere, at any time.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Apenday is an innovative solution that optimizes the management of planned or immediate interactions with your different audiences to sustainably improve the customer experience around 3 modules:
Apenday Book: online appointment booking
Apenday Live: messaging and live video
Apenday Assist: Remote Video Assistance
Apenday Book: online appointment booking
Apenday Live: messaging and live video
Apenday Assist: Remote Video Assistance
Activities
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
- Customer Experience - Modeling the customer journey
- Customer Experience - Video call platform
Description Armatis Business Consulting (abC), a subsidiary of Armatis, a structure created from an offer of services and successful experiences for more than 25 years in the remote Customer Relationship market.
- Publisher of SOCLE and conversational modules, software dedicated to optimizing remote customer relations
- Consulting and training
- Publisher of SOCLE and conversational modules, software dedicated to optimizing remote customer relations
- Consulting and training
Activities
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Social CRM / CRM solutions
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Avanci is a Data & Marketing agency. We harness the full potential of data in order to put customer and product value at the heart of business decisions. From the implementation of a CDP, to data intelligence and marketing activation, Avanci develops for you ultra-personalized omnichannel customer experiences to increase your business.
Activities
- Digital Marketing - CDP
- Digital Marketing - Marketing Automation
- Customer Experience - Analysis of customer data
- Customer Experience - Customer Knowledge
- Customer Experience - Customer relations consulting
Description Avent Media puts data and creative at the heart of its thinking to implement digital activations that meet objectives in terms of brand awareness, traffic, drive to store/omnicanality, data acquisition and CRM database animation. We create customized email, programmatic, influence marketing and social campaigns to generate ROI.
Description Axialys offers a cloud contact center software solution, specializing in the telephony channel and voice solutions thanks to its experience as a telecom operator: IVR, ACD, CTI, VoIP, numbers. Axialys integrates perfectly into business ecosystems via native connectors or APIs.
Activities
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Voice-based solutions
Description Agency specialized in traffic generation, premium lead acquisition and highly qualified sales on a performance basis (CPC, CPL, CPA).
Our guideline is to deploy multi-source traffic, measured and managed on a daily basis, in line with your business model.
Our guideline is to deploy multi-source traffic, measured and managed on a daily basis, in line with your business model.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
Description Batch is a Customer Engagement Platform for CRM Teams.
With an average 600% ROI, Batch lets CRM teams power personalized user experiences at scale using Email, Mobile push, In-app messaging and Web push.
With an average 600% ROI, Batch lets CRM teams power personalized user experiences at scale using Email, Mobile push, In-app messaging and Web push.
Activities
- Digital Marketing - CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Mobile marketing / mobile applications
- Customer Experience - Social CRM / CRM solutions
Description Bizon is a Publicis Groupe agency, 100% dedicated to brand performance on Amazon. Since 2017, we've been putting all the necessary levers into action to write our clients' success stories on the platform.
Activities
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
- Digital Marketing - E-commerce services and tools
- Customer Experience - Quantitative and qualitative customer studies
- Customer Experience - Digital studies
Description Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform. www.brevo.com
Activities
- Digital Marketing - CDP
- Digital Marketing - Email Builder
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
Description BuyBox is a SaaS solution dedicated to the creation, management and distribution of omnichannel gift cards. Partner of major brands and retailers, BuyBox is currently the only solution to offer a comprehensive solution for gift card programs. Providing brands with a new way to acquire customers and generate revenue (up to 7% of the total turnover).
Activities
- Digital Marketing - E-commerce services and tools
- Customer Experience - Customer loyalty management
Description Our INSIGHTS COMMUNITY Saas solution, turnkey, dedicated to marketing teams, for customer knowledge.
Create a pool of engaged customers who answer to quick surveys, test ideas/products to optimize your decisions process and reduce research costs by 30%.
Improve data quality by getting closer to your customers to achieve deeper relationships.
Create a pool of engaged customers who answer to quick surveys, test ideas/products to optimize your decisions process and reduce research costs by 30%.
Improve data quality by getting closer to your customers to achieve deeper relationships.
Activities
- Digital Marketing - Client Community Platform
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer Knowledge
- Customer Experience - Quantitative and qualitative customer studies
Description Calabrio is the customer experience company that empowers organizations to enrich human interactions. Calabrio ONE is a fully integrated, analytics-driven Workforce Engagement Management suite. The scalability and flexibility of our cloud platform enables remote/hybrid work models—and gives our customers control over both operating costs
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer touch point management
- Customer Experience - Customer relationship monitoring
Description Calizy is a multi-channel appointment scheduling solution that enables your customers to make an appointment directly with the right person via all your touch points (website, email, ads).
In sync with your usual calendar and CRM tools, Calizy improves your performance and reachability, as well as the quality of your customer relations.
In sync with your usual calendar and CRM tools, Calizy improves your performance and reachability, as well as the quality of your customer relations.
Activities
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Self care tools
Description Callity automatically transcribes and analyzes 100% of your conversations - phone calls, texts, emails, chats - to let you significantly improve sales performance, speech compliance and customer satisfaction
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Quantitative and qualitative customer studies
Description CAPENCY: Specialist in data quality with auto-completion and data qualification modules
REKKOLT: Targeted files rental and data enrichment services
FINESIS: Customer knowledge and household behavioral segmentation tool
SHARIZZ: Wallet Marketing Platform and Customer enrollment solution
REKKOLT: Targeted files rental and data enrichment services
FINESIS: Customer knowledge and household behavioral segmentation tool
SHARIZZ: Wallet Marketing Platform and Customer enrollment solution
Description Connected to Apple & Google's Wallet applications, we enable brands to make a place for themselves in their customers' mobile devices, and relay their Sales Action Plan by sending push notifications.
Used by over 30% of the French population, Wallets are now the central customer relations tool for brands.
Used by over 30% of the French population, Wallets are now the central customer relations tool for brands.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Customer Knowledge
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description An amazing human-oriented, creative, expert, demanding, and caring marketing consultancy agency!
Sensitive to the client, to humanity and to the future.
We assist brands in building innovative and efficient marketing strategies and solutions.
Strategy - Relationship and Operational Marketing - Digital - Loyalty Programs - Social Media
Sensitive to the client, to humanity and to the future.
We assist brands in building innovative and efficient marketing strategies and solutions.
Strategy - Relationship and Operational Marketing - Digital - Loyalty Programs - Social Media
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - UX / User experience
- Customer Experience - Customer relations consulting
Description Cisco keeps your organization connected with seamless collaboration across distributed teams. No matter where employees are located, organizations are seeking stronger employee engagement and customer experiences to enable more productivity and greater business agility. More effective collaboration helps organizations work smarter.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collection and processing of customer data
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description CM.com is an omnichannel customer relations platform covering every stage of the customer journey, from acquisition to loyalty. Across all mobile communication channels, our complementary solutions offer unique conversational experiences that can be personalized and automated.
Activities
- Digital Marketing - Databases
- Digital Marketing - CDP
- Digital Marketing - Email Builder
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Founded in 1993, Comarch is an IT solutions provider that helps companies improve their sales performance, build solid, long-term relationships with partners and customers, and reduce operating costs. Comarch relies on innovative, integrated and open solutions and counts among its customers such industry leaders as Adeo, Hamelin, Auchan, Intersport
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Customer Knowledge
- Customer Experience - Customer loyalty management
- Customer Experience - Social CRM / CRM solutions
Description Connectif is the 100% Data First marketing automation platform empowering marketers to leverage their own valuable eCommerce data. Track and predict user intentions in real time, respond automatically with AI, and create hyper-personalized experiences to increase sales and maximize profitability.
Description Converteo is a pure-player data consulting firm serving the progress and business performance of companies. From strategy to deployment, our 420 consultants and experts will support you across the entire data value chain.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - CDP
- Digital Marketing - Conversion
- Customer Experience - Speech analytics
- Customer Experience - Customer relations consulting
Description Custplace is a SaaS platform for review managment and customer experience measurement
Activities
- Customer Experience - Collecting the voice of the customer
- Customer Experience - E-réputation
Description Designed for your CRM and Marketing teams, Dartagnan is THE email design and production solution that empowers users of all levels to independently create innovative email campaigns without design limitations, without advanced technical knowledge, and optimized for all devices.
Description Consulting agency in digital acquisition strategy, we have been supporting brands in their challenges of growth and profitability for 20 years.
We define and operate ROI communication strategies by piloting SEO, SEA, SMA, E-mailing, SMS, etc. levers thanks to a team of senior experts.
Our CSR approach was awarded by the Gold Label of ECOVADIS.
We define and operate ROI communication strategies by piloting SEO, SEA, SMA, E-mailing, SMS, etc. levers thanks to a team of senior experts.
Our CSR approach was awarded by the Gold Label of ECOVADIS.
Activities
- Digital Marketing - Drive / Web to store
- Digital Marketing - Email marketing
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
Description Datacadabra, our software publishing company founded in 2017, boosts marketing and CRM performance using the power of artificial intelligence. Our team offers solutions that are user-friendly and intuitive, enabling users to exploit their data autonomously and optimize their operations.
Activities
- Digital Marketing - Data visualization
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer Knowledge
- Customer Experience - Solutions using artificial intelligence
Description For over 10 years, we are experts in data quality. Our solutions optimize the utilization of data and respond to the challenges of data quality, enrichment and compliance. With international coverage, our solutions are used by some of the world's largest companies.
Activities
- Digital Marketing - Databases
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Analysis of customer data
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer Knowledge
Description Optimize your customers' engagement and boost the revenue of your email campaigns with our SaaS solution and generative AI. We provide you with the tools to engage your customers and achieve results through data collection, sales forecasting, and audience building.
Activities
- Digital Marketing - Email Builder
- Digital Marketing - Email marketing
- Digital Marketing - Personalisation
- Customer Experience - Big data and customer intelligence
- Customer Experience - Solutions using artificial intelligence
Description Dexem is the #1 call tracking provider in France,
We help data-driven marketers to measure and attribute phone calls to their marketing campaigns. We help leading companies like HelloWork, BYmyCAR, Genesys or ENGIE to cut down acquisitions costs, improve conversion rate, generate more revenue and optimize their budgets better than competitors.
We help data-driven marketers to measure and attribute phone calls to their marketing campaigns. We help leading companies like HelloWork, BYmyCAR, Genesys or ENGIE to cut down acquisitions costs, improve conversion rate, generate more revenue and optimize their budgets better than competitors.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Marketing attribution solution
- Customer Experience - Speech analytics
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
Description Diabolocom is the European expert in cloud telephony dedicated to sales teams and contact centers, natively integrated into your CRM.
As a telecom operator, Diabolocom guarantees premium call quality worldwide.
More than 350 local and international leading companies in various industries trust Diabolocom to grow their business.
As a telecom operator, Diabolocom guarantees premium call quality worldwide.
More than 350 local and international leading companies in various industries trust Diabolocom to grow their business.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - Voice-based solutions
Description A Software editor specialized in AI for customer relations.
DialOnce develops omnichannel bots, powered by generative AI, to welcome, respond, and orchestrate customer contact journeys towards the optimal resolution channel
DialOnce develops omnichannel bots, powered by generative AI, to welcome, respond, and orchestrate customer contact journeys towards the optimal resolution channel
Activities
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Voice-based solutions
Description Digital Marketing Agency. Digimood's mission is to generate qualified traffic by optimizing the acquisition levers of natural referencing (SEO) and paid referencing (SEA-SMA).
Digimood also responds to notoriety issues by deploying programmatic display campaigns.
Digimood also responds to notoriety issues by deploying programmatic display campaigns.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - RTB / Ad exchanges
- Digital Marketing - SEM/SEO
- Digital Marketing - Social marketing / Social Selling
Description Digitaleo's purpose is to simplify communication for brands and networks. Since 2004, we have been developing an all-in-one platform that brings together all the levers of local marketing: presence management, customer reviews, social networks, local advertising, direct marketing and print. More than 550 brands have already put their trust in us!
Activities
- Digital Marketing - SMS/MMS routing platforms
- Digital Marketing - Collaborative marketing platform for networks animation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - E-réputation
Description With its cloud-based CRM and ERP management solutions, Divalto takes the customer experience further. Divalto invests massively in its know-how to bring more performance, simplicity and freedom to companies. Divalto weavy features extreme agility and limitless evolution potential.
Divalto weavy, the CRM software we love.
Divalto weavy, the CRM software we love.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Customer Knowledge
- Customer Experience - CRM Onboarding
- Customer Experience - Social CRM / CRM solutions
Description A specialist in e-mail/SMS routing and data synchronisation, Dolist offers the Campaign e-mail/sms activation platform for managing all types of messages (marketing, scenarios, transactional, notifications) and support services (consultancy, design, deliverability, connectivity) with support for responsible digital approaches.
Activities
- Digital Marketing - Email Builder
- Digital Marketing - Email marketing
- Digital Marketing - Marketing digital responsable / Communication digitale responsable / Ciblage éco responsable
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - SMS/MMS routing platforms
Description Since 2008, DQE (Data Quality Everywhere) offers data quality solutions specialized in BtoC and BtoB customer contact and identity data. DQE One controls the quality of data including last name, first name, e-mail address, telephone number, postal address, and legal data.
Description Dydu is a software company specializing in automatic natural language processing. Our solution enables our customers to easily create and manage intelligent conversational bots, whether chatbots, callbots or voicebots. Our bots can address a wide range of use cases.
Description As a French SaaS software vendor, easiware helps over 500 brands in +100 countries with the management and customization of their Customer Relations. By enabling brands to centralize customer request processing, rely on customer knowledge and monitor satisfaction, easiware is all about transforming their Customer Service!
Description Since 2007, the Voted Customer Service of the Year tests the Customer services’ quality through out mystery shoppers’ tests and reward the most effective companies by universe of consumption. It is also organized in Spain, UK, Germany, Morrocco and Tunisia.
Find out more on escda.fr
Find out more on escda.fr
Activities
- Customer Experience - CRC quality control
- Customer Experience - Mystery customer studies
- Customer Experience - Quantitative and qualitative customer studies
Description Eloquant supports European companies to manage, orchestrate, measure and improve conversations with their customers, via an extensive SaaS solution of:
-> Contact center (CCaaS) -Optimization of multichannel management of Interactions and quality of service
-> Voice of the customer (VoC)-Exploitation and promotion of customer feedback
-> Contact center (CCaaS) -Optimization of multichannel management of Interactions and quality of service
-> Voice of the customer (VoC)-Exploitation and promotion of customer feedback
Activities
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Listening to customers
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Emarsys, an SAP company, is the omnichannel customer engagement platform that empowers marketers to build, launch, and scale personalized, cross-channel campaigns that drive business outcomes.
We partner with more than 1,500 companies from global enterprises to fast-moving mid-market brands across industries.
We partner with more than 1,500 companies from global enterprises to fast-moving mid-market brands across industries.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Customer loyalty management
Description Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a traded Canadian based software and services company.
At Enghouse Interactive, our approach is that one size does not fit all. We offer choice, flexibility and scalability in deployment and integration to ensure effortless customer interactions, whatever your size and budget.
At Enghouse Interactive, our approach is that one size does not fit all. We offer choice, flexibility and scalability in deployment and integration to ensure effortless customer interactions, whatever your size and budget.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer relations consulting
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description EODOM Leader of multichannel virtual contact center in HOMESHORING: work from home chosen and not suffered. With its network of 800 independent agents working from home, EODOM provides unique expertise in customer relationship services: societal, flexible, made in France and financially optimized.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description For 16 years, ERDIL has been developing automatic analysis solutions for the voice of the customer. Our solutions allow us to exploit all the richness of customer complaints, answers to open questions in satisfaction surveys, contact forms, customer opinions on forums, social networks...
Activities
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Big data and customer intelligence
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Social CRM / CRM solutions
- Customer Experience - Solutions using artificial intelligence
Description You have outsourcing projects? Are you looking for a new HR pool? Ewane supports you for a successful installation in Morocco through her network of :
- business parks dedicated to service exporting companies
- partners: ministries, AMDIE
Do like them: Sitel, Majorel, Intelcia, Axa, PwC, Bell Canada, Leyton...
- business parks dedicated to service exporting companies
- partners: ministries, AMDIE
Do like them: Sitel, Majorel, Intelcia, Axa, PwC, Bell Canada, Leyton...
Activities
- Digital Marketing - Multilingual solutions
- Customer Experience - Knowledge database
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship outsourcing
Description L’AMDIE « l’Agence Marocaine de Développement des Investissements et Exportations », a pour mission principale de mettre en œuvre la stratégie de l’État dans le développement des investissements nationaux et étrangers ainsi que l’exportation de biens et de services
Activities
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
Description Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer touch point management
- Customer Experience - Robotic Process Automation Software
- Customer Experience - Social media monitoring
Description FourSeeds by Meteors is a SaaS platform that enable companies to put customer data at the heart of their strategy. This next-generation loyalty engine offers a 360° view of the customer, for better understanding and real-time optimization of the customer journey.
Activities
- Digital Marketing - CDP
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - CRM Onboarding
- Customer Experience - Customer loyalty management
- Customer Experience - Social CRM / CRM solutions
Description Freshworks Inc., (NASDAQ: FRSH) creates business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AI-boosted products are designed to let everyone work more efficiently and deliver more value for immediate business impact.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Big data and customer intelligence
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Collection and processing of customer data
- Customer Experience - Social CRM / CRM solutions
Description Gamned! has been a digital marketing expert since 2009. Relying on exclusive retail data, Gamned! helps advertisers to sustainably engage their audience through digital activations on all media and formats (display, video, social, SEA, TV, DOOH, audio). Gamned! works with more than 250 clients from all industries.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Programmatic / Adserving
- Digital Marketing - Advertisings / Adnetworks
- Digital Marketing - RTB / Ad exchanges
- Customer Experience - Training
Description Genesys, a worldwide editor on omnichannel cloud platform for contact centers and customer journey optimization. Present in 100 countries, 6,500 employees. Recognized as the world's number one provider of personalized, seamless and empathetic digital customer experiences using native and generative AI.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Modeling the customer journey
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Glanceable is a B2B SaaS platform that, through its proprietary AI, converts vast volumes of data (including text, audio, video) into actionable insights. It provides businesses with a deep understanding of their challenges, enables refinement of their strategies, and efficiently optimizes profitability.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer data
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Voice of the customer monitoring
Description Goodays (formerly Critizr) is Europe's leading Customer Interaction Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We tackle one human interaction at a time, at scale, without losing that welcomed personal touch.
Activities
- Customer Experience - Change Management / Transformation
- Customer Experience - Collecting the voice of the customer
- Customer Experience - E-réputation
- Customer Experience - Listening to customers
- Customer Experience - Customer touch point management
Description #1 Helpdesk for Ecommerce Brands
Description GTRsuite is a SaaS platform dedicated to customer engagement, designed for brands and franchise networks aiming to:
- Enhance their local visibility
- Gather qualified consumer data
- Generate leads for their networks
- Energize their network of retail locations
- Expand their Direct To Consumer strategy
- Enhance their local visibility
- Gather qualified consumer data
- Generate leads for their networks
- Energize their network of retail locations
- Expand their Direct To Consumer strategy
Activities
- Digital Marketing - Conversion
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - Multilingual solutions
- Customer Experience - Collection and processing of customer data
Description H2A has been helping build robust, long-lasting customer relations for over 35 years.
All our sites are located in France: in Arcueil and in Chasseneuil-du-Poitou.
Our solutions: Day-to-day management of customer & user relations - Sales development - Marketing surveys and studies - Training
All our sites are located in France: in Arcueil and in Chasseneuil-du-Poitou.
Our solutions: Day-to-day management of customer & user relations - Sales development - Marketing surveys and studies - Training
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Mystery customer studies
- Customer Experience - Quantitative and qualitative customer studies
- Customer Experience - Customer relationship outsourcing
Description hipto specialises in BtoBtoC lead generation, particularly in the insurance, telecoms, energy, home services and education sectors.
The company operates in France and internationally (Italy, Spain, US, UK, LATAM) as well as in the BtoBtoB sector.
The company operates in France and internationally (Italy, Spain, US, UK, LATAM) as well as in the BtoBtoB sector.
Activities
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Performance marketing
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Holy-Dis offers a full range of software and services dedicated to activity forecasting, scheduling and time management. Our software is tailored for the specific needs of the Customer Relationship sector.
Holy-Dis, it’s a 35 years’ experience history and a team of 60 experts adressing and solving the problems of more than 5,000 customers’ site.
Holy-Dis, it’s a 35 years’ experience history and a team of 60 experts adressing and solving the problems of more than 5,000 customers’ site.
Activities
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Call centres and telemarketing
- Customer Experience - RH Solution
- Customer Experience - Contact Center Software
- Customer Experience - Training
Description Founded in 1987, Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. We have 207,000 employees and operate in over 170 countries and regions, serving more than three billion people around the world.
Activities
- Customer Experience - Contact Center Software
- Customer Experience - Video call platform
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - Voice-based solutions
Description Since 2007, Hubicus has been helping companies improve the quality of their customer relations thanks to :
- its innovative quality monitoring solution
- its expert support services (audits, mystery customer tests, etc.)
- its innovative quality monitoring solution
- its expert support services (audits, mystery customer tests, etc.)
Description iAdvize is a conversational platform that enables brands to offer a large-scale conversational messaging experience, powered by its trusted generative AI for e-commerce. More than 2,000 brands have deployed the platform to increase sales, reduce costs and build customer loyalty.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - E-commerce services and tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - Solutions for messaging platforms
Description imagino is a Customer Data & Experience Platform allowing companies to accelerate the creation of a Single Customer View, consolidating all the existing data: ERP, CRM, campaign management, digital, transactions, loyalty, etc...
Activities
- Digital Marketing - CDP
- Digital Marketing - DMP
- Digital Marketing - Marketing Automation
Description Meet your onboarding, engagement, communication, customer service, and security challenges with unified access to the Infobip platform, a global leader in omnichannel communication technologies for 15 years.
Activities
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Customer touch point management
- Customer Experience - Modeling the customer journey
Description INIT is a Marketing research company expert in customer relations studies (customer satisfaction surveys, customer journey studies, ...) and in customer experience optimization (CX advice and support, development of the customer culture).
Created in 1995, INIT is the 1st French specialist recognized in the field.
Created in 1995, INIT is the 1st French specialist recognized in the field.
Activities
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer Knowledge
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Quantitative and qualitative customer studies
Description INO CX answers to all internal and external communication needs of businesses. It is natively composed with 3 parts: omnichannel contact center solution, collaboration tools and business phone. 100% cloud, open and flexible, INO CX is easy to integrate and remote work friendly.
Activities
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Employee support tools
- Customer Experience - Video call platform
- Customer Experience - Solutions for messaging platforms
Description Insider - a centralized platform for building cross-channel experiences by combining data with AI-powered personalization and messaging. We’re on a mission to empower CRM leaders to stay on top of your customer data and build loyal customer relationships to drive growth.
Activities
- Digital Marketing - CDP
- Digital Marketing - Marketing Automation
- Digital Marketing - Mobile marketing / mobile applications
- Digital Marketing - Personalisation
- Customer Experience - Modeling the customer journey
Description Intelcia is a bold, innovative and constantly growing company, powered by 40,000 employees in 17 countries across Europe, Africa and the Americas. Thanks to its multi-channel CX, BPO, ITO, innovation and consulting solutions, it enables its customers to better engage with their targets.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer relationship monitoring
- Customer Experience - Voice of the customer monitoring
Description iQera has been the French leader, since more than 30 years, in receivables management and debt acquisition, supporting you at every stage of your dunning and collection process, as well as for the back office management of your business processes, dispute handling and lettering.
We also offer a saas solution for managing unpaid debts.
We also offer a saas solution for managing unpaid debts.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer touch point management
Description iSendPro Telecom is a multi-channel platform (SMS, Voice, 360° SMS, prospecting file rental).
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
Designed, developed and hosted in France, our solution is available in CPaaS mode, API or via CRM connectors in a 100% secure environment. Simplicity, availability, adaptability have been part of our DNA for over 20 years.
Activities
- Digital Marketing - Databases
- Digital Marketing - Drive / Web to store
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Telecom and VOIP operators
Description No more discounts to engage your best customers: they deserve to be considered, recognized and valued!
JeudiMerci is the new-generation loyalty platform that lets you offer unique and surprising experiences to generate repeat purchases, higher average shopping baskets, drive-to-store and UGC.
JeudiMerci is the new-generation loyalty platform that lets you offer unique and surprising experiences to generate repeat purchases, higher average shopping baskets, drive-to-store and UGC.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Digital Marketing - Client Community Platform
Description Kamp'n is an Expert Agency in SEA & Social Ads that combines the strategic and operational know-how of the teams with a Saas solution developed in-house! Take your Social Ads & SEA campaigns to the next level thanks to the power of our technology which allows us to increase the ROI of our customers by 35% on average!
Activities
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
- Digital Marketing - Social marketing / Social Selling
Description Made in France, Kiamo is an omnichannel customer relationship optimization solution for contact centers, available in the cloud. With an intelligent engine and an ergonomic interface, it offers an unique experience and operational efficiency to teams, with 1 objective: to offer excellent customer relations.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Workstation ergonomics
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Customer relationship monitoring
Description Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate people in 24 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer touch point management
Description KPAM is a leading research institute in France specializing in the mapping of Customer Experience and Employee Experience. This mapping is based on the verbatim of customers and employees collected in your satisfaction and/or engagement surveys. We also provide analyses that compare customer feedback with employee perspectives.
Activities
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Customer relations consulting
- Customer Experience - Quantitative and qualitative customer studies
- Customer Experience - Customer touch point management
- Customer Experience - Modeling the customer journey
Description CX consultancy firm dedicated to :
- Customer relation strategy : diagnosis of contact center performance, definition of customer service operating model
- Customer journey : pain point analysis, design customer journey
- Digital transformation : framing and steering projects
- Customer relation strategy : diagnosis of contact center performance, definition of customer service operating model
- Customer journey : pain point analysis, design customer journey
- Digital transformation : framing and steering projects
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - CRC quality control
- Customer Experience - Organization and management consulting
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
Description Leexi value proposition is powered by the recording and transcript and summary of videoconferences and calls.
- AI-Meetings AI-Notes
- Save time with automatic
- summarisation of any kind of meetings
- preparation of your emails
- stop loosing info
- speed-up onboarding
- AI-Meetings AI-Notes
- Save time with automatic
- summarisation of any kind of meetings
- preparation of your emails
- stop loosing info
- speed-up onboarding
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Big data and customer intelligence
- Customer Experience - Listening to customers
- Customer Experience - Solutions using artificial intelligence
Description Lettria is a start-up specializing in NLP (Natural Language Processing). The platform enables all organizations, from start-ups to large corporations, to perform textual analysis of their data to take the best strategic decisions.
Activities
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Collection and processing of customer data
Description Live Data Solutions is a company specialising in data marketing to improve contactability. Acquisition, data collection, intentional data & moments of life, drive to store, reactivation and data quality.
Description Liz is an innovative, modular platform for collecting and analyzing every customer feedback and experience.
Our clients use Liz and its unique AI, NLP and analytics capabilities to guide their decisions, identify weak signals and emotional drivers, improve KPIs, and spread customer centricity across their organization.
Our clients use Liz and its unique AI, NLP and analytics capabilities to guide their decisions, identify weak signals and emotional drivers, improve KPIs, and spread customer centricity across their organization.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Listening to customers
- Customer Experience - Voice of the customer monitoring
Description MarigoldTM ’s approach to relationship marketing stands alone in a world of one-size-fits-all marketing technology companies. Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that develop your business.
Description Data Marketing agency expert in processing, analysis and omnichannel activation of data, BtoC & BtoB, to meet the loyalty and conquest issues of brands and retailers: Data Appending, Drive to Store, Drive to Web, Retargeting, Multichannel prospection, Customers insight, Lookalike, Marketing automation, Customised targeting....
Description Develop your sales, manage your customer relations, build customer loyalty, Marquetis Call is part of your sales strategy. From our call center in Levallois (92), or directly on your sites, we operate in all back and front office activities: advising, customer service, prospecting, remote sales.
Description Mayday is the omnichannel knowledge base that simplifies operations and elevates service. 30,000 reps rely on it to find information, deliver timely responses, and enhance customer support.
Activities
- Customer Experience - Knowledge database
- Customer Experience - Contact Center Software
- Customer Experience - Employee support tools
- Customer Experience - Self care tools
- Customer Experience - Solutions using artificial intelligence
Description Provider of high added value services, MCC specializes in the outsourcing of customer relations, telemarketing, business management, as well as the provision of back office tasks.With a perfect mastery of customer relations, MCC experts are committed to serving your final customers while bringing their know-how to your teams.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer loyalty management
Description Since 2016, we've been unlocking our clients' mojo by adopting a full-funnel approach, from branding strategy through to conversion. Combining a consultancy approach with operational areas of expertise (SEA, Media, Social Ads, Email Marketing, CRM, Graphic Design), MO&JO effectively meets your marketing, branding and media performance objectives.
Activities
- Digital Marketing - Conversion
- Digital Marketing - Drive / Web to store
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
Description MV Group, a digital and omnichannel marketing group, supports companies in their development through its 11 subsidiaries (including Yumens, Avanci and Winbound). Our 450 experts ensure the success of our clients' strategy and grow their business by activating the most profitable digital strategies throughout the client journey.
Activities
- Digital Marketing - Performance marketing
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Customer relations consulting
- Customer Experience - Quantitative and qualitative customer studies
- Customer Experience - Digital studies
Description Boost your Search Engine Optimization (SEO) with Netlinking.fr!
You plan to outrank your competitors but don't know which SEO strategy to adopt? Entrust your SEO strategy to our team of experts!
Our strength: 360° SEO support (strategic AND operational) + a unique management tool: Yooda
You plan to outrank your competitors but don't know which SEO strategy to adopt? Entrust your SEO strategy to our team of experts!
Our strength: 360° SEO support (strategic AND operational) + a unique management tool: Yooda
Activities
- Digital Marketing - SEM/SEO
- Digital Marketing - E-commerce services and tools
Description We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform. we are passionate about removing the friction between companies and consumers, creating extraordinary experiences that build brand loyalty.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Customer Knowledge
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Solutions using artificial intelligence
Description Innovative solutions dedicated to contact centers. Recognized for the reliability and performance of its software, Nixxis supports companies in optimizing their Customer Relationship. Omnichannel interaction management, personalized call campaigns, automations... Boost your productivity and propel your call center!
Activities
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Customer relationship monitoring
- Customer Experience - Social media monitoring
- Customer Experience - Telecom and VOIP operators
Description As an expert in data collection, enrichment and exploitation, NM Data supports its customers from customer knowledge, to the targeting of your customers and prospects , via data enhancement in order to optimise their omnichannel marketing actions thanks to data, whatever their B to C or B to B sector of activity.
Activities
- Digital Marketing - Databases
- Digital Marketing - Geomarketing / geolocation
- Digital Marketing - Personalisation
- Customer Experience - Collection and processing of customer data
- Customer Experience - Customer Knowledge
Description Notify is the 1st CRM orchestration AI that reduces marketing pressure (preserving health and solicitation), individualises and legitimises the relationship (timing, channel, content, in a contextual approach), and optimises the CRM carbon footprint (activate less and better, saving resources).
Activities
- Digital Marketing - Marketing digital responsable / Communication digitale responsable / Ciblage éco responsable
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Big data and customer intelligence
- Customer Experience - Social CRM / CRM solutions
Description OceanCall is a French group expert in customer relationship outsourcing with a strong positioning on e-commerce / retail, tourism / travel and transport / logistics.
The group is now present in 5 countries with 6 production sites and more than 1500 employees speaking 17 languages
The group is now present in 5 countries with 6 production sites and more than 1500 employees speaking 17 languages
Description - Solution CCaaS « tout-en-un » spécialisée sur la gestion des interactions clients,
pour permettre aux plus grandes marques de proposer des expériences clients
mémorables
- Solution SaaS hébergée sur le Cloud (multi-cloud public & privé) en Europe
- Présent sur le marché mondial avec plus de 250 grandes entreprises dans plus de 100 pays.
pour permettre aux plus grandes marques de proposer des expériences clients
mémorables
- Solution SaaS hébergée sur le Cloud (multi-cloud public & privé) en Europe
- Présent sur le marché mondial avec plus de 250 grandes entreprises dans plus de 100 pays.
Description ON24 is a leading sales and marketing platform to drive engagement and generate first-party data delivering revenue growth across the enterprise – from demand generation to customer success to partner enablement.
Ranked #1 for Webinar Software Summer 2023 (G2 Grid®).
Supporting 2100+ customers globally, including SAP, Servicenow, Valeo, Microsoft.
Ranked #1 for Webinar Software Summer 2023 (G2 Grid®).
Supporting 2100+ customers globally, including SAP, Servicenow, Valeo, Microsoft.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Conversion
- Digital Marketing - Marketing Automation
- Digital Marketing - Sales Enablement Platform
- Customer Experience - Analysis of customer data
Description Onepilot provides e-merchants with a simple and flexible tech-enabled outsourced customer care solution to handle all or part of their tickets, with native and locally based agents, across all channels and 24/7.
Description Saas platform, Conversationnal IA and digital solutions to automate, simplify and personalize your customer journey across all channels.
Acquisition/conversion: Leads - Voice contract and digital subscription
Customer relationship, antichurn, digital collection
Business messaging and new media (RCS, VideoBot, vocals, sms+, digital catalog
Acquisition/conversion: Leads - Voice contract and digital subscription
Customer relationship, antichurn, digital collection
Business messaging and new media (RCS, VideoBot, vocals, sms+, digital catalog
Activities
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Rich and Video marketing
- Customer Experience - Customer touch point management
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
Description Optimove is the first customer-led marketing platform. Its solutions ensure that marketing always starts with the customer instead of a campaign or product. Customer-led marketing has been proven to deliver brands an average increase of 33% in customer lifetime value.
Description Outsourcia is a group specialized in remote multiservice, multilingual and multichannel customer relationship management, in the outsourcing of Back Office (BPO) processes, digital services, medical outsourcing and marketing studies.
The group employs 3600 collaborators within 4 destinations: Morocco, France, Madagascar and Tunisia.
The group employs 3600 collaborators within 4 destinations: Morocco, France, Madagascar and Tunisia.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer Knowledge
- Customer Experience - Customer relationship outsourcing
Description Outsourcia is a group specialized in remote multiservice, multilingual and multichannel customer relationship management, in the outsourcing of Back Office (BPO) processes, digital services, medical outsourcing and marketing studies.
The group employs 3600 collaborators within 4 destinations: Morocco, France, Madagascar and Tunisia.
The group employs 3600 collaborators within 4 destinations: Morocco, France, Madagascar and Tunisia.
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Call centres and telemarketing
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer Knowledge
- Customer Experience - Listening to customers
Description OWI transforms the customer relationship of large companies through a high-quality, human-like automatic language understanding technology. Deployed in SaaS or OnPremise mode, OWI's technology is available in Callbot, Chatbot, Mailbot, and Smartform.
Description Paragon offers an all-in-one platform for ensuring your brand's visibility across your entire distribution network. We draw on our long-standing expertise to help you design and customise your communication materials (physical and digital), and deploy them throughout your network.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Personalisation
- Digital Marketing - SMS/MMS routing platforms
- Digital Marketing - Collaborative marketing platform for networks animation
- Digital Marketing - Platform to automate the local marketing of the networks
Description Partoo - Stay close to your customers!
Partoo is a SaaS solution, dedicated to help companies get closer to their customers through an all-in-one platform designed to meet all local marketing needs.
Partoo is a SaaS solution, dedicated to help companies get closer to their customers through an all-in-one platform designed to meet all local marketing needs.
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Collaborative marketing platform for networks animation
- Digital Marketing - Platform to automate the local marketing of the networks
- Digital Marketing - SEM/SEO
- Customer Experience - Customer touch point management
Description PCCI, leader in providing contact center solutions with more than 20 years of experience in managing outsourced contact center operations
PCCI has 12 production centers in 8 countries in Africa
We offer all contact center activities : customer service, customer retention, acquisition, digital care
PCCI has 12 production centers in 8 countries in Africa
We offer all contact center activities : customer service, customer retention, acquisition, digital care
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
Description Peppersoft is the lcoal marketing platform that creates local marketing intelligence. It allows you to deploy cross-channel campaigns for your network with precise targeting and to identify the most effective devices with an optimized ROI, a centralized management and a controlled brand image.
Description PlayPlay is the video creation platform that allows marketing and communication teams to turn any message into a memorable video. With PlayPlay’s intuitive solution, anyone can create impactful, authentic, on-brand videos in a matter of minutes — without any technical skills.
Description Première Page is more than just an SEO agency. We're known for our unique approach to hands-on execution, human engagement, unequivocal transparency and performance. With our dedicated team of experts, we implement customized strategies based on industry best practices.
Activities
- Digital Marketing - SEM/SEO
Description Proxem Studio allows you to fully understand all the topics addressed by your customers and employees through Sentiment Analysis and the automatic classification of messages.
It features Customized classification plan, Data Mining, visualization of the customer journey and impact analysis, dashboards and alerts, detection of weak signals.
It features Customized classification plan, Data Mining, visualization of the customer journey and impact analysis, dashboards and alerts, detection of weak signals.
Description Qualifio is the leading European first- and zero-party data collection platform for consumer brands. Get to know your audiences thanks to two modules: Qualifio Engage allows you to generate engagement and capture data with interactive formats, and Qualifio Loyalty enables you to reward your audience for all of their interactions with your brand.
Description R-Advertising is a consulting agency specialized in digital media buying, providing creative and innovative solutions to achieve your traffic, brand awareness, and revenue target. Since 2006, we have been assisting our clients in selecting the most suitable channels based on their objectives and budgets. All media purchases are made internally thro
Activities
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Drive / Web to store
- Digital Marketing - Email marketing
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Performance marketing
Description The Reelevant is the first on-demand marketing content engine provides marketers with an easy way to create individualized content at scale. Our platform generates any marketing content on-demand, and updates it in real-time, according to the customer's context, always recognizing who and where someone is.
Improve customer engagement and CLTV.
Improve customer engagement and CLTV.
Activities
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - Personalisation
- Customer Experience - Social CRM / CRM solutions
Description Reputation is the only platform that manages consumer feedback from acquisition to loyalty. Reputation analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on and improve the customer experience. Reputation turns consumer feedback into fuel to grow businesses around the world.
Activities
- Digital Marketing - Platform to automate the local marketing of the networks
- Customer Experience - E-réputation
- Customer Experience - Listening to customers
- Customer Experience - Customer relationship monitoring
- Customer Experience - Voice of the customer monitoring
Description RingCentral, Inc. is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. RingCentral provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.
Description Ringover is a French SaaS software dedicated to Sales & customer relations. Through its 100% cloud communication solution (advanced telephony, video, SMS, statistics, etc.) and its business solutions such as Cadence (multi-channel prospecting) and Empower (conversational analysis based on AI), Ringover supports more than 10,000 companies worldwide.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship monitoring
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Telecommunications and computer services
Description Semji is a solution dedicated to SEO content strategy. It helps Marketing & SEO teams to :
- write high-performance content in less time,
- maximise content ROI (traffic, conversions, sales).
What's more, SEO and Content teams save a considerable amount of time thanks to Semji's automation features.
- write high-performance content in less time,
- maximise content ROI (traffic, conversions, sales).
What's more, SEO and Content teams save a considerable amount of time thanks to Semji's automation features.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Inbound Marketing
- Digital Marketing - SEM/SEO
Description Film production company, video creators, idea developers.
Based in Paris, Sequence 25 has a proven experience of over 15 years.
From conception to distribution, we are by your side to write and create stories that reflect you, express your values, and make meaning.
Based in Paris, Sequence 25 has a proven experience of over 15 years.
From conception to distribution, we are by your side to write and create stories that reflect you, express your values, and make meaning.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Rich and Video marketing
Description Sereneo combines the best of human and robot through Djiin, the automated execution platform of customer relationship. Thanks to its augmented agent solution, its chatbot, mailbot and callbot, Djiin unlocks the genius of your organization in order to divide by 2 your costs and to allow you to seize power over your customer satisfaction.
Activities
- Customer Experience - Robotic Process Automation Software
- Customer Experience - Employee support tools
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description SFR Business, SFR's enterprise division, offers the best in Telecom and Service by bringing together unique expertise in the convergence of solutions, integration capabilities and ICT services. Its value proposition is comprehensive, end-to-end and geared to new digital uses.
Activities
- Digital Marketing - SMS/MMS routing platforms
- Customer Experience - Call centres and telemarketing
- Customer Experience - Contact Center Software
- Customer Experience - Telecom and VOIP operators
- Customer Experience - Voice-based solutions
Description Sirdata is a French company specialized in customer knowledge and omnichannel advertising targeting.
With more than 1000 data segments (purchasing intents, life events, demographics...), Sirdata allows to improve the performance of advertising campaigns: CRM, SMS, email, RTB display/video/native, social and TV.
With more than 1000 data segments (purchasing intents, life events, demographics...), Sirdata allows to improve the performance of advertising campaigns: CRM, SMS, email, RTB display/video/native, social and TV.
Activities
- Digital Marketing - Drive / Web to store
- Digital Marketing - Email marketing
- Digital Marketing - Online advertising / retargeting
- Customer Experience - Customer Knowledge
- Customer Experience - Customer identification solutions
Description Skaze is a digital agency able to manage all your activations (Programmatic, Drive to store, Video / Segmented TV, Display, Rich Media, Audio, DOOH...). Our full service approach allo us to handle all touch points with your targets and increase your brand awareness, your acquisition and to optimize your conversions.
Activities
- Digital Marketing - Drive / Web to store
- Digital Marketing - Programmatic / Adserving
- Digital Marketing - Rich and Video marketing
- Digital Marketing - RTB / Ad exchanges
Description We enable brands to create a strong bond with consumers, through user-generated content (UGC) and an engaging shopping experience. Our solutions help brands raise their profile and visibility, manage their reputation, engage their customers and thus increase sales.
Activities
- Digital Marketing - CDP
- Digital Marketing - Influence marketing
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - Collecting the voice of the customer
- Customer Experience - E-réputation
Description Smart Tribune is a French SaaS provider of self-service knowledge base solutions. Our 360° AI ecosystem enables us to manage and distribute self-service knowledge bases, empowering customers and advisors in their search for information by providing them with the right answers at the right time, all along the customer journey.
Activities
- Customer Experience - Knowledge database
- Customer Experience - Customer relations consulting
- Customer Experience - Employee support tools
- Customer Experience - Self care tools
- Customer Experience - Solutions using artificial intelligence
Description Smartprofile une solution tout en un pour collecter, traiter et exploiter en temps réel vos données clients de manière intelligente dans un cadre RGPD compliant.La solution made in France incluant Analytics Customer Data Platform et Marketing Automation boosté à l'IA!
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - CDP
- Digital Marketing - Email marketing
- Digital Marketing - Marketing Automation
- Customer Experience - Collection and processing of customer data
Description Splio ambitions to have marketing automation evolve to Intelligent CRM to enable brands to orchestrate easily orchestrate large-scale, hyper-personalized marketing plans.
Among a portfolio of 500+ client companies, there are Le Slip Français, FNAC, Decathlon, SNCF Connect, Orange and Samsung.
Among a portfolio of 500+ client companies, there are Le Slip Français, FNAC, Decathlon, SNCF Connect, Orange and Samsung.
Activities
- Digital Marketing - CDP
- Digital Marketing - Marketing Automation
- Customer Experience - Social CRM / CRM solutions
- Customer Experience - Solutions using artificial intelligence
Description Sprinklr Service is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Contact Center Software
- Customer Experience - Social media monitoring
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description As a digital agency specializing in e-commerce, conversion is our superpower!
For more than 20 years, our passionate team has been at your side to help you meet all your site's challenges: increasing sales, gathering leads or engaging with your site.
Let's make an appointment to scaler !
For more than 20 years, our passionate team has been at your side to help you meet all your site's challenges: increasing sales, gathering leads or engaging with your site.
Let's make an appointment to scaler !
Activities
- Digital Marketing - A/B Testing
- Digital Marketing - Conversion
- Digital Marketing - Drive / Web to store
- Digital Marketing - UX / User experience
Description A content strategy consulting firm that helps companies achieve all their business goals with attractive, engaging and creative contents:
Editorial strategy, Videos, Podcasts, content Recycling and much more.
The right content, at the right time, to the right people.
Editorial strategy, Videos, Podcasts, content Recycling and much more.
The right content, at the right time, to the right people.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Inbound Marketing
- Digital Marketing - Marketing digital responsable / Communication digitale responsable / Ciblage éco responsable
- Digital Marketing - Rich and Video marketing
- Digital Marketing - Social marketing / Social Selling
Description Sunflow (formerly CRM360) is a marketing software that helps companies improve loyalty thanks to a 360° view of customers and a set of key features (marketing campaings, omnichannel loyalty platform, web interactions optimization, analysis of the customer journey).
Activities
- Digital Marketing - CDP
- Digital Marketing - Email marketing
- Digital Marketing - Multi-channel relationship marketing
- Customer Experience - Customer loyalty management
- Customer Experience - Social CRM / CRM solutions
Description Specialized in lead generation through in-house websites and databases
20 million profiles worldwide.
Expended in 7 countries, Tagadamedia generates several million qualified leads per year.
Our solutions:
-Legacy data
-Lead Generation
-Emulation
-Web2call
-Emailing
-Brands
-Affiliation
20 million profiles worldwide.
Expended in 7 countries, Tagadamedia generates several million qualified leads per year.
Our solutions:
-Legacy data
-Lead Generation
-Emulation
-Web2call
-Emailing
-Brands
-Affiliation
Activities
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
- Customer Experience - Call centres and telemarketing
Description Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service. Our flexible and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Contact Center Software
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description TALKR.ai helps businesses across the entire user journey with conversational assistants in an omnichannel automation approach. Call/Voice/ChatBots by TALKR.ai offer a 24/7 personalized experience by handling requests completely in natural language. Transform your IVR with conversational & voice AI.
Activities
- Digital Marketing - Marketing Automation
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - Voice-based solutions
Description
Tunis Call Center: Pioneer of contact centers in Tunisia since 1998, offering multichannel and multilingual solutions for customer service, healthcare, sales, and IT, with 605 positions across 3 production sites. Your trusted partner for exceptional contact center management.
Tunis Call Center: Pioneer of contact centers in Tunisia since 1998, offering multichannel and multilingual solutions for customer service, healthcare, sales, and IT, with 605 positions across 3 production sites. Your trusted partner for exceptional contact center management.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Call centres and telemarketing
- Customer Experience - Listening to customers
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer loyalty management
Description Tech'Talents is a bit of a UFO in the ESN sphere. And you know what, we assume it at
100%! ✨ A company with a mission, our leitmotif is to put people and the environment at the heart of our reason for being 🌱
What we offer developers.se IT, Salesforce, in order to meet customer challenges on Digital CSR projects.
100%! ✨ A company with a mission, our leitmotif is to put people and the environment at the heart of our reason for being 🌱
What we offer developers.se IT, Salesforce, in order to meet customer challenges on Digital CSR projects.
Activities
- Digital Marketing - Collaborative marketing platform for networks animation
- Customer Experience - CRM Onboarding
- Customer Experience - SSII integrator
- Customer Experience - Social CRM / CRM solutions
Description Teleperformance is a global digital business services company. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer loyalty management
- Customer Experience - Customer touch point management
Description Teleperformance Knowledge Services is TP Group's Consulting & Analytics subsidiary. We use Data Analytics as the foundation for Customer Knowledge and CX Transformation. Backed by market-leading technology solutions and in-depth knowledge of each vertical, we generate insights for the entire enterprise, linking CX and Customer Value.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer data
- Customer Experience - Customer relations consulting
- Customer Experience - Quantitative and qualitative customer studies
- Customer Experience - Modeling the customer journey
Description As an outsourced customer relationship professional (BPO), Tersea offers customer service, telesales, and back-office management services, relying on its 1400 employees located in France, Morocco, and Senegal. Tersea also provides AI solutions for correction/rephrasing/summarizing, telephony, automated Quality Monitoring, ticketing, and OCR.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Solutions using artificial intelligence
Description DIGITAL EXPERIENCE by Tessi is a smart platform of digital solutions and services, that allow a end to end management and customization for your overall customer interactions :
-Insight and customer journey
-Creative studio
-Instant communications, personalized campaigns
-Omnichannel publishing
-Data Management and analytics
-Insight and customer journey
-Creative studio
-Instant communications, personalized campaigns
-Omnichannel publishing
-Data Management and analytics
Activities
- Digital Marketing - Multi-channel relationship marketing
- Digital Marketing - UX / User experience
- Customer Experience - Customer relations consulting
- Customer Experience - Customer touch point management
- Customer Experience - Modeling the customer journey
Description TokyWoky provides white label, evolutive community platforms. Community platforms empozer brands to:
- build their best customers' loyalty through increase engagement (product tests, events, discussions...)
- Leverage their best customer to generate UGC "en masse" and influence.
- build their best customers' loyalty through increase engagement (product tests, events, discussions...)
- Leverage their best customer to generate UGC "en masse" and influence.
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Influence marketing
- Digital Marketing - Client Community Platform
- Digital Marketing - Social marketing / Social Selling
- Customer Experience - Customer loyalty management
Description Treasure Data's Customer Data Platform helps you collect and analyse billions of data points and create unified AI-powered customer profiles. You'll know who's ready to buy and when, as well as how to get them to convert in real-time across all channels. 450+ Fortune 500 companies trust our solutions.
Activities
- Digital Marketing - CDP
- Digital Marketing - Personalisation
- Customer Experience - Analysis of customer data
- Customer Experience - Big data and customer intelligence
- Customer Experience - Customer Knowledge
Description uh!ive offers voice-based services (Speech to Text, Speech Analytics, voice assistant, etc.) to help brands better understand the content of their phone calls, while respecting the privacy of users.
To achieve this, we rely on our own automatic speech transcription engine, machine learning algorithms, NLP and business expertise.
To achieve this, we rely on our own automatic speech transcription engine, machine learning algorithms, NLP and business expertise.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of the teams' business skills
- Customer Experience - Collection and processing of customer data
- Customer Experience - Solutions using artificial intelligence
- Customer Experience - Voice-based solutions
Description VIAVOO is the fastest and easiest way to get actionable insights from customer comments and conversations. Our AI-based Feedback Analytics platform gathers any sources and reveals in real time the emotions, topics and data that matter to CX, customer support and product | marketing teams.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Analysis of customer verbatim
- Customer Experience - Big data and customer intelligence
- Customer Experience - Voice of the customer monitoring
- Customer Experience - Solutions using artificial intelligence
Description French leader in social media listening and specialist in e-reputation protection, Visibrain is a simple and powerful SAAS solution that offers the best possible coverage on social networks and online media. Visibrain has been supporting major accounts for more than 10 years in their monitoring issues on social networks.
Activities
- Digital Marketing - Influence marketing
- Customer Experience - E-réputation
- Customer Experience - Social media monitoring
Description We are a leading cloud-based omnichannel customer engagement solutions provider with international presence and 28 years of industry expertise. We assist major outsourcers and brands in managing their customer service, sales campaigns, telemarketing, and debt collections through a combination of digital and voice interactions.
Activities
- Digital Marketing - Inbound Marketing
- Customer Experience - Speech analytics
- Customer Experience - Call centres and telemarketing
- Customer Experience - Contact Center Software
- Customer Experience - Solutions using artificial intelligence
Description Voxpay, French leader of secure and remote payments, offers omnichannel solutions for remote payments by credit card and Instant Payment. Directly connected to your bank or payment system and conform to PCI-DSS, GDPR and DSP2 regulations.
Send pay by links demands (SMS, e-mail, whatsapp, chat...), IVR and conversation assisted by agent.
Send pay by links demands (SMS, e-mail, whatsapp, chat...), IVR and conversation assisted by agent.
Activities
- Digital Marketing - Payment and analytics tools
Description Innovative technology. Proprietary processes. Global talent. All uniquely tailored to your business. From sales to service, and content moderation to credit management, we deliver BPO services for digital champions and leading brands on their digital transformation journey.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relations consulting
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer touch point management
- Customer Experience - Modeling the customer journey
Description Webhelp designs, delivers and optimizes unforgettable human experiences - creating exceptional customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner for all B2C and B2B customer journeys. Its 100,000 passionate employees in more than 55 countries
Activities
- Customer Experience - Big data and customer intelligence
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relationship outsourcing
Description Webloyalty is a leading online savings programme provider. Through our membership programmes, we help our online retail partners’ customers make significant savings each year while providing the partner with an additional revenue stream.
Activities
- Digital Marketing - Affiliate Marketing
- Digital Marketing - Performance marketing
- Digital Marketing - E-commerce services and tools
- Customer Experience - Cybersecurity
- Customer Experience - Customer loyalty management
Description Weborama has developed and connected a range of technologies (semantic and behavioral artificial intelligence, data clean room, CDP/DMP, etc.) that enable advertisers, agencies and publishers to acquire, retain and enhance their audiences and activate targeted, relevant advertising in the new cookieless world.
Description With our expertise, we are able to meet all your expectations in terms of recruitment of leads, targeted traffic and data qualification.
- Traffic generation
- Lead generation
- SMS marketing
- Email marketing
- Traffic generation
- Lead generation
- SMS marketing
- Email marketing
Activities
- Digital Marketing - Databases
- Digital Marketing - Email marketing
- Digital Marketing - Performance marketing
- Customer Experience - Big data and customer intelligence
Description Winbound is the BtoB Business answer ! As a consulting agency, it supports SMEs and mid-cap companies in their BtoB marketing and digital strategies by creating qualitative audiences, generating qualified and targeted prospect appointments, deploying omnichannel branding and acquisition campaigns in order to increase your business & crm performance
Activities
- Digital Marketing - Content marketing / Brand Content
- Digital Marketing - Inbound Marketing
- Digital Marketing - Marketing Automation
- Digital Marketing - Sales Enablement Platform
- Customer Experience - CRM Onboarding
Description Wizaly is a customer journey analytics and decision making solution. The start-up helps its clients to understand how every interaction they have with customers and prospects generate sales, upsell and loyalty. Wizaly reconciles online and offline customer journeys, both in terms of advertising and free interactions. The solution is CNIL compliant.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Data visualization
- Digital Marketing - Marketing attribution solution
Description Wizville is the customer satisfaction and online reputation management platform designed for retailers.
Over 100 major retailers, including Intersport and Naturalia, trust Wizville for implementing a customer feedback system.
One key objective: transforming your local teams into champions of customer satisfaction."
Over 100 major retailers, including Intersport and Naturalia, trust Wizville for implementing a customer feedback system.
One key objective: transforming your local teams into champions of customer satisfaction."
Activities
- Customer Experience - Analysis of customer data
- Customer Experience - Collecting the voice of the customer
- Customer Experience - Customer Knowledge
- Customer Experience - E-réputation
- Customer Experience - Listening to customers
Description Worldline , leading company in the digital services sector, dedicated to supporting its customers in their digital transformation. Through innovative solutions, a focused customer relationship and efficient management of omnichannel interactions, Worldline helps companies adapt to the ever-changing digital world.
Activities
- Customer Experience - Customer touch point management
- Customer Experience - Contact Center Software
- Customer Experience - Self care tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Voice-based solutions
Description Xceed is a global provider of quality, multi-lingual Business Process Outsourcing services. Since 2001, Xceed has been at the forefront of the country’s BPO sector by offering innovative world class outsourcing services, as a competitive alternative, guaranteed to cut costs and improve quality. Xceed is present in Egypt, Morocco and Mauritius.
Activities
- Customer Experience - Call centres and telemarketing
- Customer Experience - Customer relations consulting
- Customer Experience - Listening to customers
- Customer Experience - Customer relationship outsourcing
- Customer Experience - Customer relationship monitoring
Description Digital Strategy Consulting Agency. Yumens harnesses the full potential of digital in a logic of optimized investment for immediate and sustainable performance. For over 20 years, we have been deploying high-performing acquisition and conversion strategies by your side to reveal the full potential of your business.
Activities
- Digital Marketing - Analytics / audience measurement
- Digital Marketing - Online advertising / retargeting
- Digital Marketing - Performance marketing
- Digital Marketing - SEM/SEO
- Digital Marketing - UX / User experience
Description Zaion is a Conversational AI company specialising in Customer Relations.
Thanks to our solutions, our customers :
• improve their customer satisfaction rate,
• improve agent efficiency with back-end AI,
• make dynamic assessments thanks to the wealth of data contained in customer interactions.
Thanks to our solutions, our customers :
• improve their customer satisfaction rate,
• improve agent efficiency with back-end AI,
• make dynamic assessments thanks to the wealth of data contained in customer interactions.
Activities
- Customer Experience - Speech analytics
- Customer Experience - Customer touch point management
- Customer Experience - Employee support tools
- Customer Experience - Callbot, Chatbot and Messagingbot solutions
- Customer Experience - Solutions using artificial intelligence
Description Zendesk is a customer service software company that offers support, sales, and customer engagement solutions designed to deliver the best interactions with customers and employees. Zendesk serves more than 100,000 customers from all size across a multitude of industries in over 30 languages.
Activities
- Customer Experience - Customer Knowledge
- Customer Experience - Customer touch point management
- Customer Experience - Customer relationship monitoring
- Customer Experience - Social CRM / CRM solutions
- Customer Experience - Solutions using artificial intelligence